Our Terms & Conditions

GENERAL TERMS AND CONDITIONS

The following terms and conditions apply to all bookings (START UP/BODY REPAIR/BODY MAINTENANCE/BODY WORK/BODY FLOW MEMBERSHIPS).

BOOKING, ATTENDANCE AND PAYMENTS:

  • All classes and sessions must be pre-booked online, via phone, email or in person. Payment must be made at the time of booking.
  • The Pilates Workshop Enrolment Form must be completed and signed PRIOR to commencing your first session. 
  • Following government guidelines, TPW will only be able to have clients in the studio who have received both doses of a COVID-19 vaccine. Clients will be required to bring proof of vaccination to the studio on their first visit. 
  • Instructors may change without notice due to unforeseen circumstances. Where possible we will try to notify you via phone, email or text message.
  • 5% discount for all seniors and students on presentation of a valid card. 
  • 10% discount for Balance Body Teacher Training students on all memberships. 
  • All 10 class-packages are valid for 3 months. Please check expiration date when purchasing as these cannot be extended.
  • We accept Mastercard, Visa, American Express (in studio only) and direct debit.                                                                                                                        

Cancellations AND REFUNDS:

  • The Pilates Workshop operates a 12-HOUR CANCELLATION POLICY for group classes and a 24-HOUR CANCELLATION POLICY for private and semi-private bookings.   
  • If you cancel within  this period, or fail to attend a booking, you will be charged in full and forfeit your session. 
  • If you cancel within the cancellation period because you are required to self-isolate due to a COVID-19 contact or test result period, you will be required to provide proof of your test or official notification from NSW Health. 
  • If you have an ‘Unlimited Group Class Pass’ membership you will be charged $10 for each cancellation within  the 12 hour notice or if you fail to attend a booking. 
  • We do not offer any refunds on any purchase.                                                                                                                                                                                                                       

REFERRAL PROGRAM AND REWARDS:

  • Refer a friend or family member and receive a $20 TPW account credit.                                                                                                                                                       

MEMBERSHIPS AND DIRECT DEBITS: 

  • All Body Work, Body Flow, Body Maintenance and Body Repair memberships are charged monthly via direct debit or credit card.
  • Unlimited Group Class Pass memberships are charged weekly. 
  • Membership contracts are for 3, 6 or 12 months.
  • There is a 7 day cooling off period from first payment where the contract can be cancelled with no additional fees.
  • Contracts cannot be cancelled during contract term unless loss of life, permanent disability or relocation 30km or further away from The Pilates Workshop with proof of new address.
  • All classes on memberships are calculated on a 4 week month (48 week year). This accounts for the 2-week studio closure over Christmas/New Year and 2 weeks of missed classes.
  • 3-month memberships have a  1 week suspension period per calendar year. 6-month memberships have a 2 week suspension period per calendar year. 12 month memberships have a  4 week suspension period per calendar year. Membership suspensions are required to be for a minimum of  7 days, with 7 days written notice. Please email info@thepilatesworkshop.com.au
  • All classes on memberships are valid for membership contract term only and cannot be extended.
  • We do not offer any refunds on memberships.
  • $350 cancellation fee to terminate membership contract.                                                                                                                                                                   

PERSONAL AGREEMENT:

I understand that while every care is taken by THE PILATES WORKSHOP  in teaching equipment Pilates, these exercises are not without risk. I acknowledge that I have voluntarily elected to participate in an exercise program with THE PILATES WORKSHOP and will not hold them responsible for any personal injury, loss or damage resulting from  my participation in any proposed exercise program. 

By booking into a class or appointment at THE PILATES WORKSHOP you automatically agree to the above terms and conditions

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