Our Terms & Conditions


The following terms and conditions apply to all bookings (START UP/BODY REPAIR/BODY MAINTENANCE/BODY WORK/MEMBERSHIPS).


  • All classes and sessions must be pre-booked online, via phone, email or in person. Payment must be made at time of booking.
  • Instructors may change without notice due to unforeseen circumstances, where possible we will try to notify you via email or text message.
  • Pricing options, memberships and packages can be shared between family members.
  • 5% off for all seniors and students on presentation of a valid card. 
  • All packages have 1-3 months validity. Please check expiration date when purchasing as these can not be extended.
  • We accept cash, Mastercard, Visa, American Express and direct debit.


  • The full fee will be charged for cancellations made within a 24-hour period of your class commencing. This is due to the small number of clients we limit our classes and studio sessions to. We understand that unforeseeable circumstances can arise but we have to be strict, fair and consistent with all clients.
  • A ‘no show’ will be considered a late cancelation and charged accordingly.
  • If another client is able to take your place at short notice, you will not be charged.
  • All contracts will be charged in full even if cancelled.
  • No refunds on any purchase.


  • Refer a friend or family member and receive a free Body Work or Body Maintenance class.
  • Earn 5 points for every dollar you spend at The Pilates Workshop. Redeemable once you have $20 for any service or retail item.


  • All memberships are charged monthly via direct debit or credit card.
  • All memberships run for 3, 6 or 12 months.
  • 7 day cooling off period from first payment where contract can be cancelled with no additional fees.
  • Contracts can not be cancelled during contract term unless loss of life, permanent disability or relocation 30km or further away from The Pilates Workshop with proof of new address.
  • All contracts will be charged in full if cancelled during contract term.
  • All classes on memberships are calculated on a 4 week month (48 week year) Which accounts for no 1 week during Christmas and 3 weeks of missed classes due to sickness or travel.
  • You can suspend your membership for a maximum of 6 weeks per calendar year. Minimum 7 days suspension with 7 days written notice. Please email
  • All classes on memberships are valid for 1month and can not be extended.
  • No refunds on memberships.


I understand that THE PILATES WORKSHOP is in no way responsible for my belongings while I attend class.

THE PILATES WORKSHOP takes no responsibility for injuries sustained in class, every care is taken by our instructors to keep you safe during your workout. Please follow directions carefully and let us know if you feel pain or discomfort while exercising. Please let your instructor know if your health or situation changes so we can make necessary adjustments to your program and keep you working safely. This includes, but is not limited to, injury, sickness and pregnancy.

By booking into a class or appointment at THE PILATES WORKSHOP you automatically agree to the above terms and conditions

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